Frequently Asked Questions
Everything you need to know about our premium water filtration systems.
How often do I need to replace the filters in my APEC system?
For most Reverse Osmosis systems, the pre-filters should be replaced every 6 to 12 months, while the RO membrane and post-carbon filter typically last 2 to 4 years depending on your water quality and usage.
Do you offer free shipping on water filtration units?
Yes, we offer free standard shipping on all complete filtration systems and orders over $99 within the contiguous United States.
Can I install the filtration system myself or do I need a plumber?
Our systems are designed for DIY installation. Each unit comes with a detailed manual and color-coded tubing, though you may choose to hire a professional if you are uncomfortable with basic under-sink plumbing.
What is your return policy for unused products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the unused system in its original packaging for a full refund, minus shipping costs.
Are APEC Water systems certified for contaminant removal?
Yes, our systems are rigorously tested and certified by WQA or NSF to meet industry standards for the removal of lead, chlorine, fluoride, arsenic, and other heavy metals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm for qualifying purchases.